Ongoing Network Support:
data central protects your business from the loss of critical information by conducting monthly system reviews, which also serve to monitor the operating efficiency of your network.
Quick response Network Trouble Shooting:
data central provides instant response support for network problems, via our managed services or remote support infrastructure, to minimise business disruption.
Our Care Plans:
Total Care – Maximum Cover
Total Care program gives you the ability to control of your IT costs as we diagnose and rectify problems immediately, backed by our 24-hour, 7-day, year-round technical support and on-site emergency service (contract only).
Extra Care provides you with the same peace of mind as our Total Care product during the hours of Monday-Friday from 7am to 7pm, (contract only).
Care Plus provides you with remote support and on-site support Monday-Friday during standard business hours, excluding public holidays (Ad Hoc).
|Total Care||Extra Care||Care Plus|
|Managed & Monitoring Services||Yes||Yes||No|
|Managed Services Response Time||Immediate||Immediate||N/A|
|Remote Support & Help Desk||Yes||Yes||Yes|
|Remote Support & Help Desk Response Time||Immediate||Immediate||Immediate|
|On-site Technical Support||Yes||Yes||Yes|
|On-site Technical Support Response Time||2 hours||4 hours||Next business day|
|Cover||24 x 7 x 365||07:00 to 19:00
|09:00 – 17:30
|After Hours / Call Out Fees||No||No||No|
Please Call for Adhoc pricing – Project work, installation and Audit rates are excluded from any of our care plans.
No charge for after hours / call out fees etc. only applies with our care plans – a fee will apply if there is no plan in place.